Segmentation of Markets Based on Customer Service

By Sharma Arun   Lambert Douglas M  

International Journal of Physical Distribution & Logistics Management, Vol. 24, Iss. 4, 1994-04 ,pp. : 50-58

Emerald Group Publishing Ltd

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Customer segmentation based on buying and returning behaviour

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International Journal of Physical Distribution & Logistics Management, Vol. 43, Iss. 10, 2013-11 ,pp. : 852-865

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Airline market share and customer service quality: a reference-dependent model

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Controlling Customer Logistics Service

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Creative Customer Service Management

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