Developing national network statistics and performance measures for US public libraries: issues, findings and recommendations

Author: Bertot John Carlo   McClure Charles R   Ryan Joe  

Publisher: Emerald Group Publishing Ltd

ISSN: 1467-8047

Source: Performance Measurement and Metrics, Vol.1, Iss.1, 2000-04, pp. : 15-42

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Abstract

This paper is an interim report of a study under way in the USA with the goal of developing a core set of national statistics and performance measures that librarians,researchers, and policy-makers can use to describe public library and library-based state-wide network use of the Internet and Web-based services and resources. The paper summarises preliminary findings and key issues identified as of January 2000. It describes a number of models for developing such statistics and performance measures. The paper also offers a number of preliminary statistics and performance measures that are being field-tested to describe information resources and services in the networked environment. The authors expect to have a final set of such statistics and performance measures by the summer of 2000.

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