Measuring the impact of networked electronic resources: Developing an assessment infrastructure for libraries, state, and other types of consortia

Author： Plum Terry Franklin Brinley Kyrillidou Martha Roebuck Gary Davis MaShana

Publisher： Emerald Group Publishing Ltd

ISSN： 1467-8047

Source： Performance Measurement and Metrics, Vol.11, Iss.2, 2010-01, pp. : 184-198

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Abstract

Purpose ‐ As libraries are developing a larger Web presence, issues regarding the utility, accessibility, and impact of the usage of their networked resources and services are gaining critical importance. The need to assess systematically the networked electronic services and resources is great as increasing amounts of financial resources are dedicated to the Web presence of libraries. This paper aims to address this issue. Design/methodology/approach ‐ This project proposes to measure the impact of networked electronic services, building on MINES for Libraries®, in a scalable way across libraries and consortia to enhance digital library service quality and impact on learning by enabling the future allocation of resources to areas of user-identified need. Short, standardized web surveys are placed at the point-of-use of networked electronic resources and services through a network assessment infrastructure that uses contemporary mechanisms of authentication and access, such as EZproxy, openURL, Shibboleth, federated searching and others as modules to interface with ARL's StatsQUAL®. A valid and reliable sampling method is proposed. Findings ‐ Point-of-use web surveys hold considerable promise as key tools in the assessment toolkit libraries may deploy to improve the research, teaching, and learning outcomes of their users. Practical implications ‐ This project enhances and deepens the information gained from vendor-supplied data. Originality/value ‐ The developments described will make it easier for libraries to assess the usage of networked electronic resources and services.