Service productivity: Towards understanding the relationship between operational and customer productivity

ISSN： 1741-0401

Source： International Journal of Productivity and Performance Management, Vol.53, Iss.3, 2004-04, pp. : 201-213

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

The effects of customer contact on conformance quality and productivity in Chinese service firms

By Xu Kefeng Jayaram Jayanth Xu Ming

International Journal of Quality & Reliability Management, Vol. 23, Iss. 4, 2006-04 ,pp. : 367-389

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The relationship between quality and productivity: a new perspective

By Shahin Arash

International Journal of Productivity and Quality Management, Vol. 3, Iss. 2, 2008-01 ,pp. : 206-222

Inderscience Publishers

Access to resources Recommend Favorite

The relationship between quality improvement and firms' productivity in Malaysia

By Zailani Suhaiza Wahid Nabsiah Abdul Premkumar Rajagopal Sathasivam M.

International Journal of Productivity and Quality Management, Vol. 2, Iss. 3, 2007-02 ,pp. : 347-364

Inderscience Publishers

Access to resources Recommend Favorite

Service productivity as mutual learning

By Grönroos Christian Ojasalo Katri

International Journal of Quality and Service Sciences, Vol. 7, Iss. 2-3, 2015-06 ,pp. : 296-311

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Driving towards sustainable profitability: transportation service providers and customer relationship management

By Gopal Gurram Cline Steve

Supply Chain Management: An International Journal, Vol. 12, Iss. 2, 2007-03 ,pp. : 85-87

Emerald Group Publishing Ltd

Access to resources Recommend Favorite