Firm operation performance analysis using data envelopment analysis and balanced scorecard: A case study of a credit cooperative bank

Author: Chen Tser-yieth   Chen Chie-Bein   Peng Sin-Ying  

Publisher: Emerald Group Publishing Ltd

ISSN: 1741-0401

Source: International Journal of Productivity and Performance Management, Vol.57, Iss.7, 2008-09, pp. : 523-539

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Abstract