Service Quality in Public Services as a Segmentation Variable

Author： Sánchez-Pérez Manuel   Sánchez-Fernández Raquel   Marín-Carrillo Gema M.   Gázquez-Abad Juan C.  

Publisher： Routledge Ltd

ISSN： 0264-2069

Source： The Service Industries Journal, Vol.27, Iss.4, 2007-06, pp. : 355-369

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