Strengthening the Quality-Loyalty Linkage: The Role of Customer Orientation and Interpersonal Relationship

Author: Chao Pei  

Publisher: Routledge Ltd

ISSN: 0264-2069

Source: The Service Industries Journal, Vol.27, Iss.4, 2007-06, pp. : 471-494

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract