The influence of customer-to-customer interactions and role typology on customer reaction

ISSN： 0264-2069

Source： The Service Industries Journal, Vol.28, Iss.10, 2008-12, pp. : 1501-1513

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Conceptualising Customer‐to‐customer Value Co‐creation in Tourism

INTERNATIONAL JOURNAL OF TOURISM RESEARCH, Vol. 17, Iss. 4, 2015-07 ,pp. : 356-363

John Wiley & Sons Inc

Access to resources Recommend Favorite

An empirical study into the influence of customer satisfaction on customer revenues

By Terpstra Maarten

The Service Industries Journal, Vol. 32, Iss. 13, 2012-10 ,pp. : 2129-2143

Routledge Ltd

Access to resources Recommend Favorite

The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships

By Kim Wansoo

The Service Industries Journal, Vol. 30, Iss. 7, 2010-07 ,pp. : 1139-1157

Routledge Ltd

Access to resources Recommend Favorite

The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks

By Amin Muslim

The Service Industries Journal, Vol. 31, Iss. 9, 2011-07 ,pp. : 1519-1532

Routledge Ltd

Access to resources Recommend Favorite

An integrated model of customer social exchange relationship: the moderating role of customer experience

By Yi Youjae Gong Taeshik

The Service Industries Journal, Vol. 29, Iss. 11, 2009-01 ,pp. : 1513-1528

Routledge Ltd

Access to resources Recommend Favorite