Public service quality and customer satisfaction: exploring the attributes of service quality in the public sector

By Rhee Seung-Kyu  

The Service Industries Journal, Vol. 29, Iss. 11, 2009-01 ,pp. : 1491-1512

Routledge Ltd

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The effect of service failure types and service recovery on customer satisfaction: a mental accounting perspective

By Chuang Shih-Chieh  

The Service Industries Journal, Vol. 32, Iss. 2, 2012-02 ,pp. : 257-271

Routledge Ltd

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Customer satisfaction, corporate image, and service quality in professional services

By Cameran Mara  

The Service Industries Journal, Vol. 30, Iss. 3, 2010-03 ,pp. : 421-435

Routledge Ltd

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The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context

By Varela-Neira Concepcion   Vazquez-Casielles Rodolfo   Iglesias-Arguelles Victor  

The Service Industries Journal, Vol. 28, Iss. 4, 2008-05 ,pp. : 497-512

Routledge Ltd

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The impact of high-performance work systems in the health-care industry: employee reactions, service quality, customer satisfaction, and customer loyalty

By Lee Sang M.  

The Service Industries Journal, Vol. 32, Iss. 1, 2012-01 ,pp. : 17-36

Routledge Ltd

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