The role of corporate agility and perceived price on the service quality - customer satisfaction link: some preliminary evidence from the port industry

Author： Pantouvakis Angelos  

Publisher： Inderscience Publishers

ISSN： 1756-6517

Source： International Journal of Shipping and Transport Logistics, Vol.5, Iss.4-5, 2013-07, pp. : 412-431

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Customer satisfaction and loyalty in supply chain: the role of communication

By Ellinger A.E.   Daugherty P.J.   Plair Q.J.  

Transportation Research Part E: Logistics and Transportation Review, Vol. 35, Iss. 2, 1999-06 ,pp. : 121-134

Elsevier

Access to resources Recommend Favorite

Plan for supply chain agility at Nokia: Lessons from the mobile infrastructure industry

By Collin Jari   Lorenzin Dennis  

International Journal of Physical Distribution & Logistics Management, Vol. 36, Iss. 6, 2006-07 ,pp. : 418-430

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Assessing port service quality by process component: the case of Korean and Chinese ports

By Lee Sang-Yoon   Tongzon Jose L.   Chang Young-Tae  

International Journal of Shipping and Transport Logistics, Vol. 5, Iss. 2, 2013-04 ,pp. : 137-154

Inderscience Publishers

Access to resources Recommend Favorite

A study of consumer perception of smiling customer service within the airline industry

By Hunter Joyce  

Journal of Transportation Security, Vol. 4, Iss. 1, 2011-03 ,pp. : 35-56

Springer Publishing Company

Access to resources Recommend Favorite

Airline market share and customer service quality: a reference-dependent model

By Suzuki Y.   Tyworth J.E.   Novack R.A.  

Transportation Research Part A: Policy and Practice, Vol. 35, Iss. 9, 2001-11 ,pp. : 773-788

Elsevier

Access to resources Recommend Favorite