A REAL LIFE CASE STUDY – CUSTOMER-DRIVEN PERFORMANCE MANAGEMENT ACHIEVED: HOW A MAJOR UTILITY ACCOMPLISHED THIS BY LEVERAGING EXISTING INFORMATION SYSTEMS.

Author： Mason David M  

Publisher： Water Environment Federation

ISSN： 1938-6478

Source： Proceedings of the Water Environment Federation, Vol.2006, Iss.1, 2006-01, pp. : 139-148

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