Optimizing the Customer Contact Center

Author： Olstein Myron   Reekie Linda  

Publisher： Water Environment Federation

ISSN： 1938-6478

Source： Proceedings of the Water Environment Federation, Vol.2010, Iss.1, 2010-01, pp. : 331-342

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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