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International Journal of Quality & Reliability Management, Vol. 28, Iss. 9, 2011-10 ,pp. : 969-1001

Emerald Group Publishing Ltd

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Six Sigma and organisational performance: a knowledge creation perspective

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Inderscience Publishers

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Customer satisfaction measurement and analysis using six sigma

By Behara Ravi S   Fontenot Gwen F   Gresham Alicia  

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Using a Lean Six Sigma approach to drive innovation

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