Understanding the value of process capital: a multiple case study on CRM processes

Author: Shang Shari S.C.   Huang Ping-der  

Publisher: Inderscience Publishers

ISSN: 1479-4853

Source: International Journal of Learning and Intellectual Capital, Vol.5, Iss.3-4, 2008-10, pp. : 404-416

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract