Service satisfaction through external knowledge management

Author： Phusavat Kongkiti Anussornnitisarn Pornthep Devahastin-Suthapreda Vunnaporn Kuljittiprasit Piyasurang Thamsatitdej Poomporn

Publisher： Inderscience Publishers

ISSN： 1740-8849

Source： International Journal of Services and Standards, Vol.4, Iss.2, 2008-01, pp. : 182-193

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