Strategising customer voice-based quality improvement for logistics service providers

Author: Lee Tzong-Ru   Lin Jiun-Hung   Koh S.C. Lenny  

Publisher: Inderscience Publishers

ISSN: 1741-5357

Source: International Journal of Value Chain Management, Vol.1, Iss.3, 2007-04, pp. : 266-280

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Abstract