Alleviating the negative waiting experience through the moderating role of service environment: an empirical study

ISSN： 1744-2370

Source： International Journal of Services and Operations Management, Vol.13, Iss.2, 2012-08, pp. : 189-207

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Waiting for service: ten years of empirical research

By Durrande-Moreau Agnès

International Journal of Service Industry Management, Vol. 10, Iss. 2, 1999-02 ,pp. : 171-194

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Role of the HR environment on talent growth: an empirical study of industrial clusters in China

By Weng Qingxiong

Chinese Management Studies, Vol. 2, Iss. 1, 2008-04 ,pp. : 14-31

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Linking service structural complexity to customer satisfaction: The moderating role of type of ownership

By Martínez-Tur Vicente Peiró José M Ramos José

International Journal of Service Industry Management, Vol. 12, Iss. 3, 2001-07 ,pp. : 295-306

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service Quality, Customer Satisfaction and Loyalty: The Moderating Role of Gender

By Karatepe Osman

Journal of Business Economics and Management, Vol. 12, Iss. 2, 2011-06 ,pp. : 278-300

Taylor & Francis Ltd

Access to resources Recommend Favorite

The impact of service failures on customer loyalty: The moderating role of affective commitment

By Mattila Anna S

International Journal of Service Industry Management, Vol. 15, Iss. 2, 2004-02 ,pp. : 134-149

Emerald Group Publishing Ltd

Access to resources Recommend Favorite