Author： Ketikidis Panayiotis H. Hayes Odran Peter Lazuras Lambros Gunasekaran Angappa Koh S.C. Lenny
Publisher： Inderscience Publishers
ISSN： 1744-2370
Source： International Journal of Services and Operations Management, Vol.14, Iss.1, 2013-11, pp. : 115-130
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