An integrated closed-loop model for service performance management

Author: Parameshwaran R.   Srinivasan P.S.S.  

Publisher: Inderscience Publishers

ISSN: 1744-2370

Source: International Journal of Services and Operations Management, Vol.4, Iss.1, 2007-12, pp. : 34-55

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract