Gaps within the IS department: barriers to service quality

Author: Pitt Leyland   Berthon Pierre   Lane Nikala  

Publisher: Palgrave Macmillan Ltd

E-ISSN: 0268-3962|13|3|191-200

ISSN: 1466-4437

Source: Journal of Information Technology, Vol.13, Iss.3, 1998-09, pp. : 191-200

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