Making Sense of the Walkerton Crisis

Author: Mullen Jane   Vladi Natalie   Mills Albert  

Publisher: Routledge Ltd

ISSN: 1475-9551

Source: Culture and Organization, Vol.12, Iss.3, 2006-09, pp. : 207-220

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Abstract

Drawing on analysis of the Walkerton (Ontario) contaminated water crisis of 2000, this paper explores the viability of Weick's sensemaking approach to organizational crises. The paper begins by showing how a sensemaking approach is a useful heuristic for revealing the complexity of organizational disasters that often rely on simplistic blaming of individuals. It goes on to explore the limitations of a sensemaking account that downplays the role of power and individual responsibility. The paper concludes by suggesting further theoretical developments of sensemaking to include Foucauldian notions of discourse and Sartrian notions of existential responsibility.