The integrative role of CRM with ERP and SCM in the e-business environment

Author： Zheng Shaohong   Yen David C.   Havelka Doug   Ku Cheng-Yuan (Cooper)  

Publisher： Inderscience Publishers

ISSN： 1461-4111

Source： International Journal of Information Technology and Management, Vol.1, Iss.1, 2003-07, pp. : 50-68

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