Business Process Modelling as a synchronisation tool: improving client-provider communication in a context of service outsourcing

Author： Chaparro Teresa Sanchez Heras Alfonso Duran Frias Víctor Gomez

Publisher： Inderscience Publishers

ISSN： 1461-4111

Source： International Journal of Information Technology and Management, Vol.8, Iss.4, 2009-05, pp. : 412-428

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