Banking services in Portugal: a preliminary analysis to the perception and expectations of front office employees

Author： Ramos Joana Barbara Palma   Ferreira Fernando A.F.   Barata Jose M. Monteiro  

Publisher： Inderscience Publishers

ISSN： 1468-4330

Source： International Journal of Management and Enterprise Development, Vol.10, Iss.2-3, 2011-07, pp. : 188-207

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