Determining technology trends and forecasts of CRM through a historical review and bibliometric analysis of data from 1991 to 2005

Author： Chao ChiaCheng Jen WenYuan Chi YanPing Lin Binshan

Publisher： Inderscience Publishers

ISSN： 1468-4330

Source： International Journal of Management and Enterprise Development, Vol.4, Iss.4, 2007-04, pp. : 415-427

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