Benchmarking ESSQ management system through tailored maturity model

Author： Tervonen Pekka   Alapiha Joonas   Haapasalo Harri  

Publisher： Inderscience Publishers

ISSN： 1468-4330

Source： International Journal of Management and Enterprise Development, Vol.7, Iss.3, 2009-05, pp. : 262-280

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