Author： Zhu Xiaomin Zhang Ziwei
Publisher： Inderscience Publishers
ISSN： 1741-539X
Source： International Journal of Services Operations and Informatics, Vol.5, Iss.1, 2010-01, pp. : 64-74
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Abstract
The performance of tacit knowledge management is a key of enhancing the service level of enterprises. Based on the characteristics of tacit knowledge management and the methodology of enterprise performance evaluation, a fuzzy evaluation system for the management performance of tacit knowledge is set up in this paper. Performance of tacit knowledge management is assessed qualitatively using linguistic 'if-then' rules and quantitatively on a 0 to 1 scale. A company is taken as an illustrative example. Comprehensive analyses and comparisons show that this new method is efficient and promising.
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