Author： Morley Ellen
Publisher： Emerald Group Publishing Ltd
ISSN： 0019-7858
Source： Industrial and Commercial Training, Vol.34, Iss.1, 2002-02, pp. : 9-12
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Abstract
Investment in training and development is only truly effective if it realises benefits to the business in terms of skills and service improvements, staff retention and motivation, business improvements, increased turnover and cost reductions. This was the challenge faced by Harris Associates in the research, design and implementation of an integrated development framework, which would impact positively on the customer experience for Egg. This article explores how that was achieved through the development of an effective strategic working partnership between the two organisations.
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