A measurement tool for customer relationship management processes

Author: Öztaysi Basar   Sezgin Selime   Özok Ahmet Fahri  

Publisher: Emerald Group Publishing Ltd

ISSN: 0263-5577

Source: Industrial Management & Data Systems, Vol.111, Iss.6, 2011-06, pp. : 943-960

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract