Author： Lee S F Leung Ruth
Publisher： Emerald Group Publishing Ltd
ISSN： 0268-6902
Source： Managerial Auditing Journal, Vol.14, Iss.1-2, 1999-01, pp. : 71-74
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Abstract
The design of the questionnaires was based on thinking, concepts or philosophies of the published ISO quality standards and Deming's TQM theory. The amalgamation of these useful thoughts, concepts and philosophies should help in developing quality management and business management strategies that will lead to world-class business performance.
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