Organizational responses to complexity: the effect on organizational performance

Author: Ashmos Donde P   Duchon Dennis   Jr Reuben R McDaniel  

Publisher: Emerald Group Publishing Ltd

ISSN: 0953-4814

Source: Journal of Organizational Change Management, Vol.13, Iss.6, 2000-06, pp. : 577-595

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Abstract

This paper uses a complex adaptive systems view to examine two different organizational responses to turbulent, complex environments. We examined the internal make-up of eight organizations that saw their environment the same way - as rapidly changing, complex and requiring aggressive change strategies. Half of these organizations chose a complexity absorption response to environmental turbulence, and half chose a complexity reduction response to environmental turbulence and complexity. The organizations pursuing a complexity absorption response outperformed those organizations with complexity reduction responses.