Holiday Extras is flying high: Call-center training improves call time, quality and staff retention

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Emerald Group Publishing Ltd

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ING Direct banks on the quality of its call-center employees: Program stresses the value of training being fun

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Human Resource Management International Digest, Vol. 14, Iss. 7, 2006-12 ,pp. : 15-17

Emerald Group Publishing Ltd

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Nationwide dials up training over the telephone for call-center staff: ... and the results surpass those of the classroom-based approach

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Human Resource Management International Digest, Vol. 12, Iss. 1, 2004-01 ,pp. : 12-13

Emerald Group Publishing Ltd

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Lloyds TSB - a step in the right direction

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Emerald Group Publishing Ltd

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Communication system keeps Hewlett Packard employees in the loop: Improving the efficiency of call-center staff

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Human Resource Management International Digest, Vol. 12, Iss. 5, 2004-08 ,pp. : 8-10

Emerald Group Publishing Ltd

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