Managers' and employees' perceptions of communication in a service culture: a case study

ISSN： 1356-3289

Source： Corporate Communications: An International Journal, Vol.3, Iss.3, 1993-12, pp. : 106-114

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Service quality in a public agency: same expectations but different perceptions by employees, managers, and customers

By Gowan M. Seymour

Journal of Quality Management, Vol. 6, Iss. 2, 2001-03 ,pp. : 275-291

Elsevier

Access to resources Recommend Favorite

Managers, hierarchies and perceptions: a study of UK managers

By Worrall Les Cooper Cary

Journal of Managerial Psychology, Vol. 19, Iss. 1, 2004-02 ,pp. : 41-68

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Gaps between managers' and employees' perceptions of work–life balance

By Sánchez-Vidal MaEugenia Cegarra-Leiva David Cegarra-Navarro Juan Gabriel

International Journal of Human Resource Management, Vol. 23, Iss. 4, 2012-02 ,pp. : 645-661

Routledge Ltd

Access to resources Recommend Favorite

Incongruent quality management perceptions between Malaysian hotel managers and employees

By Sumarjan Norzuwana Arendt Susan W. Shelley Mack

The TQM Journal, Vol. 25, Iss. 2, 2013-02 ,pp. : 124-140

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Employees' pre-implementation attitudes and perceptions to e-learning: A banking case study analysis

By Vaughan Kirsty MacVicar Anna

Journal of European Industrial Training, Vol. 28, Iss. 5, 2004-06 ,pp. : 400-413

Emerald Group Publishing Ltd

Access to resources Recommend Favorite