Knowledge management fishbone: a standard framework of organizational enablers

ISSN： 1367-3270

Source： Journal of Knowledge Management, Vol.16, Iss.5, 2012-09, pp. : 808-828

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Abstract

Purpose - The main purpose of this study is to craft and test a framework for the link between knowledge management (KM) and performance in organizations, with a view of providing a deeper understanding of the different KM output levels or stages that this link goes through, as well as highlighting the organizational context of each level in that link. Design/methodology/approach - A survey method was used to elicit opinions from 167 mid- and top-level managers from the top 81 Bahraini businesses. Findings - The study results produced a fishbone model. Its spine positioned knowledge management activities as the first output level, leading to innovation as the second, which in turn impacts the organization's level of agility, and finally links to performance as the head of that skeletal model. Research limitations/implications - The results highlight the different organizational enablers for these stages, which have been diagrammed as the ribs of the fish skeleton-like model. Originality/value - The framework may become a standard model, i.e. may work as a reference for academics and practitioners to help evaluate which KM level needs to be emphasized, at what time, and then what critical factors managers should work on, in order to maximize the organization's outcome from each stage of the model.