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Emerald Group Publishing Ltd

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Organizational change - overcoming resistance by creating readiness

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Development and Learning in Organizations: An International Journal, Vol. 21, Iss. 5, 2007-08 ,pp. : 11-13

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Applying Lean Six Sigma within the university: opportunities for process improvement and cultural change

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Retailer internationalization: overcoming barriers to expansion

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The International Review of Retail, Distribution and Consumer Research, Vol. 19, Iss. 3, 2009-07 ,pp. : 251-272

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Six Sigma: concepts, tools, and applications

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