How Service Quality Affects Customer Loyalty in the Travel Agency: The Effects of Customer Satisfaction, Service Recovery, and Perceived Value

By Kuo Nien-Te   Chang Kuo-Chien   Cheng Yi-Sung   Lai Chia-Hui  

Asia Pacific Journal of Tourism Research, Vol. 18, Iss. 7, 2013-10 ,pp. : 803-822

Routledge Ltd

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Research note: Internationalization of US publicly traded restaurant companies – a transaction cost economics perspective

By Lee Seoki   Koh Yoon   Heo Cindy Yoonjoung  

Tourism Economics, Vol. 17, Iss. 2, 2011-04 ,pp. : 465-471

IP Publishing Ltd

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Customer Relational Benefits and Relationship-Marketing Outcomes: Comparing Three Transaction Types of Travel Product

By Yen Chang-Hua   Liu Li-Ling   Chen Chien-Yu   Lee Tzy-Yau  

Asia Pacific Journal of Tourism Research, Vol. 20, Iss. 2, 2015-02 ,pp. : 171-190

Routledge Ltd

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Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis

By Li Huiying   Ye Qiang   Law Rob  

Asia Pacific Journal of Tourism Research, Vol. 18, Iss. 7, 2013-10 ,pp. : 784-802

Routledge Ltd

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Determinants of e-loyalty-related behavioural intentions of online travel companies in India: an SEM study with Indian consumers

By Gera Rajat  

International Journal of Leisure and Tourism Marketing, Vol. 2, Iss. 4, 2011-11 ,pp. : 353-377

Inderscience Publishers

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