Author： Thirunavukkarasu S. Bheeman Balaji Visvanath Ashwin R. Varadharajan M. Devadasan S.R. Murugesh R.
Publisher： Inderscience Publishers
ISSN： 1744-2370
Source： International Journal of Services and Operations Management, Vol.16, Iss.4, 2013-11, pp. : 506-524
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