A fuzzy-QFD approach to balanced scorecard using an analytic network process

Author: Tavana Madjid   Mousavi Nasim   Golara Sina  

Publisher: Inderscience Publishers

ISSN: 1756-7017

Source: International Journal of Information and Decision Sciences, Vol.5, Iss.4, 2013-12, pp. : 331-363

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Abstract