Optimizing Bernoulli Routing Policies for Balancing Loads on Call Centers and Minimizing Transmission Costs

Author: Servi L.D.   Humair S.  

Publisher: Springer Publishing Company

ISSN: 0022-3239

Source: Journal of Optimization Theory and Applications, Vol.100, Iss.3, 1999-03, pp. : 623-659

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Abstract