Rational Abandonment from Tele-Queues: Nonlinear Waiting Costs with Heterogeneous Preferences

Author： Shimkin Nahum   Mandelbaum Avishai  

Publisher： Springer Publishing Company

ISSN： 0257-0130

Source： Queueing Systems, Vol.47, Iss.1-2, 2004-05, pp. : 117-146

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