Identifying the impact of government targets on waiting times in the NHS

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Health Care Management Science, Vol. 12, Iss. 1, 2009-03 ,pp. : 1-10

Springer Publishing Company

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Managing perceptions of waiting times in service queues

By Jones Peter   Peppiatt Emma  

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Emerald Group Publishing Ltd

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Reallocation of Beds to Reduce Waiting Time for Cardiac Surgery

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How disconfirmation, perception and actual waiting times impact customer satisfaction

By Davis Mark M   Heineke Janelle  

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Observational study of operating room times for knee and hip replacement surgery at nine U.S. community hospitals

By Dexter Franklin   Weih Lori   Gustafson Ross   Stegura Linda   Oldenkamp Mary   Wachtel Ruth  

Health Care Management Science, Vol. 9, Iss. 4, 2006-11 ,pp. : 325-339

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