Reducing service agents’ emotional labor by emotion-focused human resource management practices

Author: Ling-Hsiu Chen   Shang-Ping Lin  

Publisher: Scientific Journal Publishers

ISSN: 0301-2212

Source: Social Behavior and Personality: An international journal, Vol.37, Iss.3, 2009-04, pp. : 335-342

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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Abstract