Assessing communication skills of clinical call handlers working at an out-of-hours centre: development of the RICE rating scale

Author: Derkx Hay P   Rethans Jan-Joost E   Knottnerus J André   Ram Paul M  

Publisher: Royal College of General Practitioners

ISSN: 1478-5242

Source: British Journal of General Practice, Vol.57, Iss.538, 2007-05, pp. : 383-387

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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Abstract