Structural analysis and measurement of customer perceptions, assuming measurement and specifications errors

Author： Westlund Anders H.   Cassel Claes M.   Eklöf Jan   Hackl Peter  

Publisher： Routledge Ltd

ISSN： 1360-0613

Source： Total Quality Management, Vol.12, Iss.7-8, 2001-12, pp. : 873-881

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