Testing the impact of integrating TQM and DFM on the ability of small to medium size firms to respond to their customer needs

Author： Youssef Mohamed A.   Mohamed Zubair   Sawyer Granville   Whaley Gary L.  

Publisher： Routledge Ltd

ISSN： 1360-0613

Source： Total Quality Management, Vol.13, Iss.3, 2002-05, pp. : 301-313

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