Transformational leadership and customer service: A moderated mediation model of negative affectivity and emotion regulation

Author： Chuang Aichia Judge Timothy A. Liaw Yuann Jun

Publisher： Routledge Ltd

ISSN： 1464-0643

Source： European Journal of Work and Organizational Psychology, Vol.21, Iss.1, 2012-02, pp. : 28-56

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