Theory of attractive quality and the Kano methodology – the past, the present, and the future

Author： Witell Lars   Löfgren Martin   Dahlgaard Jens J.  

Publisher： Routledge Ltd

ISSN： 1478-3363

Source： Total Quality Management & Business Excellence, Vol.24, Iss.11-12, 2013-12, pp. : 1241-1252

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