Understanding customer relationship management technology adoption in small and medium-sized enterprises: An empirical study in the USA

Author: Newby Michael   Nguyen Thuyuyen H.   Waring Teresa S.  

Publisher: Emerald Group Publishing Ltd

ISSN: 1741-0398

Source: Journal of Enterprise Information Management, Vol.27, Iss.5, 2014-09, pp. : 541-560

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