Pareto-principle application in non-IT supported CRM processes: A case study of a Dutch manufacturing SME

Author: Elbeltagi Ibrahim   Kempen Thijs   Garcia Elaine  

Publisher: Emerald Group Publishing Ltd

ISSN: 1463-7154

Source: Business Process Management Journal, Vol.20, Iss.1, 2014-01, pp. : 129-150

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