Regulating healthcare complaints: a literature review

Author: Beaupert Fleur   Carney Terry   Chiarella Mary   Satchell Claudette   Walton Merrilyn   Bennett Belinda   Kelly Patrick  

Publisher: Emerald Group Publishing Ltd

ISSN: 0952-6862

Source: International Journal of Health Care Quality Assurance, Vol.27, Iss.6, 2014-07, pp. : 505-518

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